Dr. Shahab Alam Malik is serving as Dean/Professor in Faculty of Economics and Management Science (FEMS), Minhaj University, Lahore, Pakistan. He received a PhD degree in Management Science with specialization in Quality Management from Harbin Institute of Technology (HIT), Harbin, China (AACSB Accredited) and an MBA degree from Hamdard University, Islamabad. He holds extensive teaching, administrative, and supervision experience. His research interests include Quality Management, Service Quality, HRM, and Education. He has publications in International Journal of Quality and Reliability Management, TQM and Business Excellence, Interactive Learning Environments, Marketing Intelligence and Planning, and other renowned journals. He is also in the Editorial board of three reputed international Journals.
- PhD, Management Science, Harbin Institute of Technology, Harbin, China (2007)
- MBA, Hamdard University (2000)
- B.Com, Rawalpindi Collge of Commerce, Punjab University (1998)
| Title | Volume.# | Issue.# | Pages | Year |
|---|---|---|---|---|
| Green Intellectual Capital Heading Towards Green Innovation and Environmental Performance: Assessing the Moderating Effect of Green Creativity in SMEs of Pakistan Journal Name: International Journal of Innovation Science |
Year of Publication: 2024 | |||
| The Influence of Library Service Quality, Library Image, Place, Personal Control and Trust on Loyalty: The Mediating Role of Perceived Service Value and Satisfaction Journal Name: International Journal of Quality and Reliability Management |
Year of Publication: 2024 | |||
| Mapping the relationship between virtual supervision, online program quality, and international student satisfaction in COVID-19 pandemic World: does e-learning quality mediates the relationship Journal Name: Interactive Learning Environment |
Year of Publication: 2023 | |||
| Relationship of Graduate Students with their Academic Supervisors: A Study of Public & Private Sector Universities of Pakistan Journal Name: Pakistan Journal of Psychological Research |
Volume # 36 | Issue # 2 | Page # 241-262 | Year of Publication: 2021 |
| Smartphone Use and Academic Performance of University Students: A Mediation and Moderation Analysis Journal Name: Sustainability, |
Volume # 12 | Page # 439 | Year of Publication: 2020 | |
| Measuring Service Quality Perceptions of Customers in Hotel Industry of Pakistan Journal Name: TQM and Business Excellence |
Volume # 31 | Issue # (3-4) | Page # 263-278 | Year of Publication: 2020 |
| Value co-creation through actor embeddedness and actor engagement Journal Name: Marketing Intelligence & Planning |
Volume # 37 | Issue # 3 | Page # 271-283 | Year of Publication: 2019 |
| Total Quality Management Practices and Work-Related Outcomes: A Case Study of Higher Education Institutions in Pakistan Journal Name: International Journal of Quality and Reliability Management |
Volume # 36 | Issue # 6 | Page # 864-874 | Year of Publication: 2019 |
| Analyzing the Working Relationships of Young Employees with Older Employees: A Case Study of Banking Sector of Pakistan Journal Name: Pakistan Business Review |
Volume # 20 | Issue # 2 | Page # 284-297 | Year of Publication: 2018 |
| Hospital Healthcare Service Quality, Patient Satisfaction and Loyalty: An Investigation in context of Private Healthcare Systems Journal Name: International Journal of Quality and Reliability Management |
Volume # 35 | Issue # 6 | Page # 1195-1214 | Year of Publication: 2018 |
| Perceptions of Fine Dining Restaurants in Pakistan: What Influences Customer Satisfaction and Behavioral Intentions? Journal Name: International Journal of Quality and Reliability Management |
Volume # 35 | Issue # 3 | Page # 635-655 | Year of Publication: 2018 |
| Measuring Workplace Spirituality and Employee Work Attitudes in Profitable Vs. Non-Profitable Organizations of Pakistan Journal Name: Pakistan Journal of Psychological Research |
Volume # 32 | Issue # 2 | Page # 603-622 | Year of Publication: 2017 |
| Equating the Expected and Perceived Service Quality: A Comparison between Public and Private Healthcare Service Providers Journal Name: International Journal of Quality and Reliability Management |
Volume # 34 | Issue # 8 | Page # 1295-1317 | Year of Publication: 2017 |
| Managerial perception toward Halal certification study of International food chains in Pakistan Journal Name: Pakistan Business Review |
Volume # 18 | Issue # 1 | Page # 179-195 | Year of Publication: 2016 |
| Impact of Leader-follower Interactions and Employee Satisfaction: Mediating Effect of Employee Empowerment Journal Name: International Journal of Complexity in Leadership and Management |
Volume # 3 | Issue # (1/2) | Page # 85-100 | Year of Publication: 2016 |
| Measuring Patients’ Healthcare Service Quality Perceptions, Satisfaction, and Loyalty in Public and Private Sector Hospitals Journal Name: International Journal of Quality and Reliability Management |
Volume # 33 | Issue # 5 | Page # 538-557 | Year of Publication: 2016 |
| Measuring Relationship of Graduate School Supervisees with their Academic Mentors Journal Name: Journal of Applied Research in Higher Education |
Volume # 7 | Issue # 2 | Page # 221-228 | Year of Publication: 2015 |
| Using SERVQUAL to Measure Perceptions and Expectations of Library Users: A Case Study of a Public University Library of Pakistan Journal Name: International Journal of Management in Education |
Volume # 9 | Issue # 3 | Page # 303-322 | Year of Publication: 2015 |
| Survey on Marketing Tactics used to build Private School Image and Increase Parents’ Loyalty Journal Name: International Journal of Management in Education |
Volume # 9 | Issue # 2 | Page # 180-199 | Year of Publication: 2015 |
| Proactive personality and ingenious work involvement: Evidence from not for profit organizations Journal Name: Pakistan Business Review |
Volume # 17 | Issue # 3 | Page # 681-699 | Year of Publication: 2015 |
| Effects and outcome of service quality and consumer attitudes towards Restaurant Brands: A study of Fine Dining Restaurants Journal Name: International Journal of Hospitality and Event Management |
Volume # 1 | Issue # 2 | Page # 187-202 | Year of Publication: 2014 |
| Assessing the quality of patient care: a normative decision view |
Year of Publication: 2014 | |||
| Predicting Employees Turnover in Telecom Mobile Communication Call Centers of Pakistan |
Year of Publication: 2013 | |||
| TQM practices in electric fan industry of Pakistan |
Year of Publication: 2013 | |||
| Measuring Service Quality Perceptions of the Customers of Restaurants in Pakistan |
Year of Publication: 2013 | |||
| Measuring students’ perceptions and expectations in business schools of Pakistan |
Year of Publication: 2012 | |||
| Examining the relationship among service quality, customer satisfaction, and behavioral responses – comparison between public and private sector banks of Pakistan |
Year of Publication: 2012 | |||
| Answering the journalistic six on the training needs assessment of pharmaceutical sales representatives Comparative perspectives of trainers and trainees |
Year of Publication: 2012 |